Smart Hotel

Look out the smart hotels! The hospitality industry is on the verge of embracing the internet of things (IoT)

Smart hotels, a novel phase in the hotel industry

Currently, smart hotels are known as one of the top trends of the hotel industry. Since hoteliers understand the changing needs of customers, they use these technologies in order to improve the quality level of their services and customer satisfaction. Smartening of hotels enables hoteliers to improve customer experiences by providing them with personalized services.

Figure 1- Technological progress and smart hotels

What is a smart hotel?

A smart hotel is a hotel that uses the Internet of Things (IoT) with the aim of keeping up with the current trends in the hotel industry, such as check-in services, guard robots, etc. In fact, the smart hotel is a system that replaces the service forces and employees and intelligently controls all the facility systems and the central management of the guests. For example, checking the condition of room lighting, safety and security systems, ventilation, cooling and heating systems, and smart closing of doors, curtains, and electric shutters through mobile phone applications. Guests can also benefit from other hotel services by installing the hotel application on their smartphones.

Below we mention some of the services that the smart hotel provides to hoteliers and guests.

Figure 2- The use of the Internet of Things (IoT) in the smartening of hotels

Services and amenities of smart hotels

Among the most important features of a smart hotel that can be used by hoteliers and guests is its

rooms and other parts, the following can be mentioned:

• The possibility of online viewing and booking the room

• Registration of requests for moving cars, accessories, and luggage

• Order all kinds of food, and drinks and request to recharge the refrigerator

• Registration of requests for cleaning rooms, changing sheets and towels

• Online connection of guests with hotel reception through a mobile application

• Providing welfare services to guests from the time they enter the hotel until the last time of their stay

• Using a mobile phone as a room door key based on fingerprint or facial recognition

In some smart hotels, guests can also adjust the height of their beds and switch between lying and sitting. They can even use the mirror in the room as a touch screen for things like writing notes. Large flat-screen smart TVs that are controlled by voice commands are also considered another convenience of smart hotels.

Figure 3- Smart hotel, a pleasant stay experience

The benefits of smartening hotels for hoteliers

Among the benefits of smartening hotels for the owners of this industry, the following can be mentioned:

• Reducing costs

Effective use of resources is one of the most important aspects of any business. Considering smart hotels, the state of room lighting, safety and security systems, ventilation, cooling, and heating systems, the closing of doors, curtains, and electric shutters, etc. It is done from the central management system and in an intelligent way, so the amount of energy consumption has been minimized and their efficient management can reduce hotel costs by 30%.

• Increase income
Since a smart hotel offers a significant level of personalization to guests, it makes the guest experience more enjoyable and ensures their return. This leads to an increase in the net income of hotels. Also, energy consumption is one of the biggest operating costs in the hotel industry, so smartening the hotel can improve the hotel's net income by reducing these costs.

• Employee performance management
By making the hotel smart, there is no need for the staff to answer each and every question of the guests traditionally, and in fact, by making it possible for the guests to communicate online with the hotel reception, the staff can focus on more complex issues, and they perform better. On the other hand, hotel management can evaluate the performance of employees remotely and with higher speed and accuracy.

• Facilitating financial affairs

By making the hotel smart, the speed and accuracy of doing things in the financial and accounting departments will be improved. In this way, the bill to the guests is presented to them automatically and all payments are made online. Therefore, the possibility of errors in the financial and accounting sectors is close to zero.

• Reducing environmental risks

The use of smart technologies can help the hotel industry to reduce its adverse effects on the environment. For example, hoteliers can build rooms equipped with intelligent energy management systems, which can help reduce energy consumption and environmental pollution.

Figure 4- Optimization of hotel management processes

Advantages of smart hotels for guests

Making the hotel smart has many advantages for the guests. The existence of these advantages makes the guests prioritize the reservation of a smart hotel. Being in priority and becoming famous are one of the most important goals of hotel managers.

Some of the most important benefits of a smart hotel for guests are:

• Online booking

Smart hotels provide the possibility for their guests to book their desired room online with the duration of stay, expected facilities, and services by spending minimum time and cost. Therefore, when the guests enter the hotel, the reserved room with the same specifications will be provided to them.

• Remote room management

Guests can easily access their rooms remotely and control them from a specific location. For example, it is possible for guests to prepare the room by adjusting the temperature and light in advance or at the time of their arrival. They can also use smart sockets to charge mobile phones, tablets, and laptops when they are not in the hotel.

• Increased security and comfort

In general, smart hotel facilities significantly increase the level of security and comfort of guests. For example, in these hotels, the rooms are equipped with smart locks. As a result, guests can define their fingerprints on the locks and thus protect their privacy. Managing different parts of the room through the voice assistant (Google Assistant) and smartly playing music from the guests' mobile phones in the room to enjoy the time they are in the hotel are other amenities that create comfort and relaxation in the guests.

• Fast response

Guests can register all their requests online and receive a quick response. For example, they can order their favorite drink from the café via mobile phone; send a message to change the towels and sheets, or even have a request to collect the food tray from the front door of the room.

Figure 5- Improving guest experiences by providing personalized services

How to make your hotel smart?

Hoteliers and other leaders in the field of hospitality are constantly trying to find new solutions in order to reduce costs and improve the experience of their customers. Therefore, with the help of the IoTSmile intelligent central management system, we have made it possible for hotel owners to connect all their hotel equipment to an intelligent central system, according to their budget, and in this way, they can enjoy its unique benefits. Such as reducing costs, optimizing energy consumption, and creating security, well-being, and satisfaction for more guests.

• IoTSmile intelligent cooling and heating system

By installing IoTSmile smart cooling and heating touch panel in the rooms, guests no longer need to take a series of actions to change the ambient temperature. For example, if a person feels cold, by clicking on the IoTSmile touch panel, he can turn on the heating system and bring the room temperature to his desired temperature. This system continuously measures the ambient temperature and if the room temperature is higher than the desired level defined in the IoTSmile central panel, it turns off the heating system or vice versa. In other words, each of these systems is activated depending on the room temperature.

• IoTSmile intelligent optical system

Smart lighting systems are one of the ways to make a smart room more attractive. Installing smart lighting systems helps to provide more natural light to the rooms during the day, and this saves energy consumption and thus reduces costs. For example, you can use the IoTSmile presence sensor to turn on the lights automatically when guests enter the room and to turn off them when they leave there; This saves energy consumption and as a result, significantly reduces costs.

• IoTSmile intelligent security system

The existence of IoTSmile intelligent security system not only gives the customer a feeling of peace but also provides the possibility for the hotel owners to manage different parts of the security system at all times, such as controlling the entry and exit of people, closed circuit cameras, fire alarm, and extinguishing systems, emergency power, etc. with high precision and cost-effectively.

To receive advice and prepare any of the products, you can contact us by calling the numbers announced on the site, sending an email, or registering a ticket. Our colleagues are ready to answer and guide you.

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